Case Study

Process Outsourcing

 Knowledge Process Outsourcing

Project : Creation of SOP

Challenges / Opportunities

  • Absence of documented process documents
  • Frequent manpower turnover
  • Knowledge vested in the few key resources

QCPL approach

  • Process mapping at each level and each process
  • Interviews and discussions with stake holders
  • Identifying the process gaps
  • Benchmarking with industry standards
  • Automated solutions

 Financial Process Outsourcing

Project : Accounts Payable Outsourcing,
Income Accounting Outsourcing, Credit Note Centralisation

Challenges / Opportunities

  • Frequent manpower turnover
  • Quality of the resource not good and Training issue
  • High Salary structure
  • Absence of process
  • Outsource non core activity

QCPL approach

  • Process mapping at each level and each process
  • Documentation of process
  • Job Description for each resource and the escalation matrix
  • Reporting requirements clearly documented
  • Fixation of TAT
  • Specific process defined for Month close
  • Monitoring  the process

 Business Process Outsourcing

Project : ATM Reconciliation, Cash Management Process

Challenges / Opportunities

  • Frequent manpower turnover
  • Quality of the resource
  • High Salary structure
  • Absence of Process

QCPL approach

  • Process mapping at each level and each process
  • Documentation of process
  • Job Description for each resource and the escalation matrix
  • Reporting requirements clearly documented
  • Fixation of TAT
  • Monitoring  the process

HR process outsourcing

 Recruitments

Challenges / Opportunities

  • Heavy cost and investment in setting up recruitment activities
  • Wanted experienced IT resources

QCPL approach

  • Understand the client requirements and draw up the scope
  • JD of the each position is clearly spelt out
  • Education background and industry experience is clearly spelt out
  • Dedicated resource for client requirements
  • Position closed as per TAT

 HR Management

Challenges / Opportunities

  • Concentrate on their core activity
  • Coordination issue within departments, regional offices
  • Absence of guidelines, policies and procedure

QCPL approach

  • Drawing up of policies, procedure and guidelines
  • Listing out the activities and drawing the process for each activity
  • Identification of suitable resources to handle each process
  • Conduct workshops to train client employees to adhere to process

 Payroll Process Outsourcing

Challenges / Opportunities

  • Semi decentralized payroll process
  • No proper regional coordination
  • Absence of clear process and timelines
  • Delay in salary disbursals resulting in employee dissatisfaction
  • Statutory compliances were not followed.
  • Payslips were not issued on time.
  • Employees were not able to understand the base for their tax deduction which resulted in employee discomfort.

QCPL approach

  • A proper payroll process was drawn for the Company with TAT for each activity
  • Formats & Templates was shared with
  • Identify and train the team in the process to be followed
  • Employee workshops were conducted which helped employees to understand their salary components & also guided them on investments & tax benefits.
  • Employee queries were attended before agreed TAT.

 Manpower Deployment

Challenges / Opportunities

  • Frequent manpower turnover
  • Quality of the resource
  • High Salary structure
  • Complicated employee administration

QCPL approach

  • Understand the client requirements and draw up the scope
  • JD of the employees is clearly spelt out
  • Employee interaction handled by QCPL
“ We have a very dependable partner in QCL. They are efficient and have been able to service a broad range of our requests while remaining flexible, cost effective, and most importantly quick in their response time. They have a good team and I would recommend them to anyone needing professional and reliable payroll and related services. ” 
Vice president – Human Resources
Prizm payment Services Pvt. Ltd