Case Study

Project : Creation of SOP

Challenges / Opportunities

• Absence of documented process documents
• Frequent manpower turnover
• Knowledge vested in the few key resources

QCPL approach

• Process mapping at each level and each process
• Interviews and discussions with stake holders
• Identifying the process gaps
• Benchmarking with industry standards
• Automated solutions

Project : Accounts Payable Outsourcing,
Income Accounting Outsourcing, Credit Note Centralisation

Challenges / Opportunities

• Frequent manpower turnover
• Quality of the resource not good and Training issue
• High Salary structure
• Absence of process
• Outsource non core activity

QCPL approach

• Process mapping at each level and each process
• Documentation of process
• Job Description for each resource and the escalation matrix
• Reporting requirements clearly documented
• Fixation of TAT
• Specific process defined for Month close
• Monitoring  the process

Project : ATM Reconciliation, Cash Management Process

Challenges / Opportunities

• Frequent manpower turnover
• Quality of the resource
• High Salary structure
• Absence of Process

QCPL approach

• Process mapping at each level and each process
• Documentation of process
• Job Description for each resource and the escalation matrix
• Reporting requirements clearly documented
• Fixation of TAT
• Monitoring  the process

Challenges / Opportunities

• Heavy cost and investment in setting up recruitment activities
• Wanted experienced IT resources

QCPL approach

• Understand the client requirements and draw up the scope
• JD of the each position is clearly spelt out
• Education background and industry experience is clearly spelt out
• Dedicated resource for client requirements
• Position closed as per TAT

Challenges / Opportunities

• Concentrate on their core activity
• Coordination issue within departments, regional offices
• Absence of guidelines, policies and procedure

QCPL approach

• Drawing up of policies, procedure and guidelines
• Listing out the activities and drawing the process for each activity
• Identification of suitable resources to handle each process
• Conduct workshops to train client employees to adhere to process

Challenges / Opportunities

• Semi decentralized payroll process
• No proper regional coordination
• Absence of clear process and timelines
• Delay in salary disbursals resulting in employee dissatisfaction
• Statutory compliances were not followed.
• Payslips were not issued on time.
• Employees were not able to understand the base for their tax deduction which resulted in employee discomfort.

QCPL approach

• A proper payroll process was drawn for the Company with TAT for each activity
• Formats & Templates was shared with
• Identify and train the team in the process to be followed
• Employee workshops were conducted which helped employees to understand their salary components & also guided them on investments & tax benefits.
• Employee queries were attended before agreed TAT.

Challenges / Opportunities

• Frequent manpower turnover
• Quality of the resource
• High Salary structure
• Complicated employee administration

QCPL approach

• Understand the client requirements and draw up the scope
• JD of the employees is clearly spelt out
• Employee interaction handled by QCPL